Frequently Asked Questions - Customers

Portameegos is your one-stop shop for all your seafaring needs. It's a mobile app that connects you with local vendors cum port agents and cab services, making your life at sea more convenient.

To create your account, provide your Name, Contact number (preferably whatsapp no.), Nationality, and Rank. You will receive an OTP on your provided Email for verification. Once verified, your account will be successfully created.

To login your account, provide your Registered Email and password. If you have forgot your password just enter your registered Email and You will receive an verification code on your provided Email for verification. Once verified, your password can be successfully reset.

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may use your Personal Data to share with port agent for your chosen services and email for our notifications regarding app policy changes and your orders.

1.Download the App: Get the Portameegos app from the Google Play Store or Apple App Store. 
2.Enter Your Details: Provide your details for authentication and login. 
3.Choose Your Port: Select your upcoming country and port. 
4.Browse and Order: Explore our wide range of products and services. 
5.Easy Payment: Pay upon delivery / services. No pre payments or online payments.

You will receive an order confirmation in app notification with a unique order ID soon after agent’s confirmation of order. And once agent is out for delivery or pick up email will be sent to the email address you provided during registration with OTP. Additionally, you can check the details of your upcoming deliveries or ride in the app.

Before submitting, ensure that the product you selected is from the agent/vendor at the same port where you are arriving. Fill in the vessel name, IMO number, terminal/berth number, along with the expected ship arrival and departure dates.

you will be notified in the app notification and you can also check same in Orders page Providing confirmation from agent alerts to you and share OTP numbers when out from stores, Ensure that you keep OTP confidential so that agent delivers products in your hand only.

Handling special requests or customized orders is at your discretion and liaison with port agent. If agent is unavailable to fulfill a request, he can deny or cancel the order. We recommend you that prohibited items as mentioned in agreements and in your company policies such items not be requested. You will always get agents contact no. for further clarification and confirmations.

There is no formal contingency plan for delays, but we advise proactive communication with agents regarding any unforeseen delays or disruptions will be appreciated.

Browse products/ services provided by respective port agents, select the one you want, and tap the "Add to Cart" button. Review your Cart in cart section to review or modify your selected items after checking billing details thoroughly Tap on "Place order", provide delivery details, like ship name, IMO No. and terminal / berth name with vessel ETA and ETD.

Your order will be placed successfully!

Browse Cab services provided by respective port agents, select the one recommended location from our port agent you want, and tap the "Schedule now" button in cart section or you can directly enquire with cab agent for your selected destination after checking ride confirmation details thoroughly Tap on "Book a Cab".

Your order will be placed successfully!

Cab bookings can be made on the same day; however, in cases of port congestion or at busy ports with many berths, we advise giving the agent at least 1 day's notice and communicating in advance to confirm availability before booking.

Absolutely! We recommend that while on a long sea voyage, you browse your favorite products and add them to your wish list before arriving at the port. You can also share product details with your loved ones for review and confirmation. Place your orders at least 3-4 working days before your ship's estimated arrival time (ETA) to ensure timely delivery.

Absolutely! We recommend placing your orders at least 3-4 working days before your ship's estimated arrival time (ETA) to ensure timely delivery/services. Simply enter your ship's ETA & ETD during checkout. Your order will be delivered within that timeframe.

We understand plans can change! To cancel an order, you must notify your assigned agent at least 48 hours before your ship's estimated arrival time (ETA) at the port. You can easily reach them through contact details within the app.

Important: Orders cannot be cancelled within the 48-hour window. It indirectly creates loss to our port agents

Please refer to our cancellation policy for details in terms and agreements

For minor changes, you can try contacting your agent directly through the chat or call within 48 hours of your ETA. However, for significant changes, we recommend cancelling your existing order telephonically or contacting the agent via email and placing a new one. Only agents can cancel orders from their end.

For more details on canceling/ modify, please refer to our Terms and Agreements section within the app.

Our port agents strive to ensure successful deliveries. However, in rare cases of delivery failures, they will work to arrange delivery at your next port of call. Please communicate openly with your agent to minimize such occurrences.

You will receive an email notification with OTP when your order is ready for delivery. While we recommend remaining on board, you can inform your agent if you plan to be on shore leave. If you're unable to receive the order personally, you can authorize a shipmate to collect it on your behalf.

Your orders are delivered by local port agents who are familiar with port regulations and procedures. They may also use delivery personnel to assist in the delivery process. While we ensure background checks for registered agents, we cannot guarantee the specific individuals delivering your order.

We and port agents will appreciate your kindness if you Please notify your assigned agent as soon as possible if your ship's arrival is delayed. This allows them to adjust the delivery schedule if possible.

Agents ensure the timely delivery of shipments by implementing robust systems to track ship schedules and monitoring current AIS positioning on various vessels tracking websites. Stay in regular communication with agents, keep an eye on order status and mails closely.

We use real time updating tracking systems via mail and in-app notifications from agents that allow seafarers to monitor their shipments through our mobile app or online portal.

There is no formal contingency plan for delays, but we advise proactive communication with agents regarding any unforeseen delays or disruptions will be appreciated.

No, there are no additional charges for using the Portameegos app. It's completely free for seafarers.

You can pay for your orders/ cab services using the cash-on-delivery (COD) method. The delivery agent will bring your order to your ship/or drop you to your destination and you can pay the amount directly to them. Please ensure you have the exact amount in cash. In some cases, you may have the option to pay by card or through a digital payment method, but this depends on the availability of these options with the specific port agent.

Since it is very rare for a vessel to return to the same port within a short time, we do not have a return policy. Therefore, it is strongly advised that you communicate diligently with vendors/ port agents via email, call or messages, keeping proof of such communications for your records.

Once the product is handed over to you, we advise you to inspect it before making any payment. We have established clear return and refund policies outlined in our terms and conditions, and it is crucial to adhere to them strictly.

If you decide to process returns or refunds, please handle them personally and professionally, understanding that this will be done at your own risk.

We're here to help! If you encounter any issues with your order/ cab driver services, feel free to reach out to our customer support team. You can email us at support@Portameegos.com or chat with us on WhatsApp at +91 7385597978. Our dedicated team will do their best to resolve your concerns.

Although we have designed our application interface to be simple and easy to understand, you may not face any issues. If you encounter any trouble, please allow some time for the app to refresh or update, as it could be due to an updation, glitch, server, or network issue. If the problem persists, try again after some time. Should the issue still remain unresolved, please reach out to our support team with your query. For additional guidance; refer to the "Getting Started" flyers sent to you in our welcome email.

Take a screenshot of any error messages or problems you are facing, or if you made a mistake while setting up your account. Send it to us, and we will do our best to resolve it as soon as possible.

Please notify your assigned agent as soon as possible if your ship's arrival is delayed. This allows them to adjust the delivery/cab services schedule. However, we kindly request that you avoid cancellations due to potential berthing delays.

While we strive for prompt delivery, the exact timing depends on the ship's schedule you provide. While our agents track vessel updates, delays may occur if your ship's information isn't updated in the Automated Identification System (AIS) by your crew. As a platform facilitating communication, Portameegos does not hold responsibility for ship delays.

No problem! We're constantly expanding our network. Here's how we can help:

● Contact Us: Let us know at support@portameegos.com or +91 7385597978 (WhatsApp) if your desired port isn't listed. Or any agent no. you got so that we can enroll him with us for seafarers better community.

● Spread the Word: Know a reliable agent at your port who isn't using Portameegos? Encourage them to sign up!

No tipping is necessary from our point of view. Your order confirmation will clearly state the all-inclusive price, including delivery. Still if you feel so you can.

We prioritize your privacy. Your phone number and email are used only for order communication and occasional promotional offers or changes in policies from Portameegos. We take extensive security measures to protect your information.

For more details, please refer to our Terms and Agreements section within the app.

Unfortunately, Portameegos requires an internet connection to function.

If you receive an order confirmation notification, also you can check orders status in shopping tab, and then your order has been successfully placed. If you don't receive a confirmation email, your order was not processed. Please try placing the order again.

The Portameegos app is available 24/7. However, the availability of port agents may vary.

Portameegos is a unique platform designed specifically for seafarers. It connects you directly with local vendors and agents, streamlining the ordering process and ensuring reliable deliveries. We're committed to simplifying your life at sea and making your experiences more enjoyable.